Job description

ROLE:

We are seeking a dedicated Customer Focus Quality Technician (CFQT) to join our Quality Assurance team. In this role, you will play a crucial part in ensuring the highest standards of quality across our operations. Your primary responsibilities will involve supporting problem-solving initiatives, managing quality documentation, and collaborating closely with Production and Engineering teams to resolve issues. This position requires a detail-oriented individual with strong analytical skills, a passion for quality, and the ability to work effectively in a collaborative environment.

This Position runs on a “Bi-weeklyShift Rotation” in order to effectively support production needs:

Shift Rotation:

• Day Shift: 7:00AM to 4:00PM
• Afternoon Shift: 1:00PM to 10:00PM

RESPONSIBILITIES:

Quality Problem-Solving:

Support and drive problem-solving initiatives using quality tools such as 8D and 5 Whys to address and resolve quality issues.

Documentation and Reporting:

• Record and manage Non-Conformance Reports (NCRs), generate Corrective and Preventive Action Requests (CPARs), and oversee the Return Material Authorization (RMA) process.
• Prepare and issue Quality Alerts to communicate critical information to relevant stakeholders

Quality Assurance Processes:

• Handle Production Part Approval Process (PPAP) activities including PFMEA, Quality Control Plans (QCP), and First Article Inspections (FAI).
• Conduct and review capability studies, audits, and verifications of Quality Control Plans, drawings, and history cards.

Compliance and External Audits:

• Assist in external audits related to ISO 9001-2015 and customer requirements.
• Manage external compliance surveys such as RoHS, REACH, and CMRT, ensuring adherence to regulatory and customer standards.

Collaboration and Issue Resolution:

• Work closely with Production, Engineering, and Tool and Die departments to troubleshoot, resolve issues, and ensure the effectiveness of inspection methods.
• Participate in weekly CPAR follow-up meetings and daily TOPs meetings as needed.

Customer and Supplier Interaction:

• Address and follow up on quality issues with customers, including attending conference calls to resolve concerns.
• Provide information on new suppliers’ quality and assist in resolving supplier quality issues.

Quality Improvement and Training:

• Drive continuous improvement initiatives to enhance quality processes and practices.
• Support and participate in internal Quality Management System audits, training initiatives, and mentoring associates to foster quality awareness and improvement.

Regulatory and Compliance Management:

• Review and ensure compliance with external customer quality requirements and Supplier Quality Manual.
• Manage and oversee equipment calibration and lab quality assurance activities, including daily calibrations and audits.

Documentation Management:

• Maintain and control quality-related documentation, ensuring accuracy and accessibility for auditing and compliance purposes.

General Support:

• Perform other duties as assigned by the Quality Supervisor to support the overall goals and operations of the Quality Assurance department.

REQUIRED SKILLS/CERTIFICATIONS:

• Must possess a Grade 12 diploma or equivalent.
• 3+ years of experience in a Quality Assurance position.
• Ability to coordinate, manage, and evaluate a quality shift effectively.
• Strong problem-solving abilities and analytical skills, with the capacity to exercise independent judgment.
• Significant use of memory and a keen ability to follow instructions and pay close attention to detail.
• Must be able to read, write, and speak English. Strong verbal and written communication skills to understand problems, convey ideas, and conduct training.
• Basic math skills and basic level computer proficiency, including data input, developing Excel spreadsheets, creating Word documents, and using Microsoft Outlook and the Internet.
• Ability to input data into reporting systems, manage confidential information responsibly, and interpret and develop reports.
• Must be fully trained and deemed competent in the area of responsibility.

Ideal Candidate:

• Curious – forward thinking and solutions focused using a Critical Thinking.
• Collaborative – good communicators, good negotiators, and good teammates
• Courageous – able to accept risk and bring change to an organization, a situation, a colleague’s way of thinking
• Resilience - Encourages quality at the source even under resistance.
• Quality Focused – seeks to do things right the first time and injects quality into all work
• Coach/Mentor – they must be compassionate, good listeners, supportive, positive, and visionaries to help associates see and reach their true potential
• Customer Focused – they must put the needs of both the external and internal customer ahead of their own. They continuously seek to enhance overall customer satisfaction and build strong relationships
• Kata Mindset - developing and reinforcing specific skills and knowledge through repetitive and deliberate practices that will enhance human capabilities

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Paid time off
• Profit sharing
• Vision care

Schedule:

• Evening shift
• Monday to Friday
• Morning shift

Ability to commute/relocate:

• Hanover, ON N4N 3T6: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (required)

Experience:

• Quality: 3 years (preferred)

Work Location: In person

JOB SUMMARY

Electrical Contacts has a great opportunity for a skilled tool and die maker. We are looking for individuals who are hardworking, reliable and interested in a fast growing Team work environment. We seek individuals that are ready to learn, support production and work in a safe, reliable shop with consistent hours, good pay and job security in our growing company.

RESPONSIBILITIES

• Support the Production environment in order to meet planning schedules and customer requirements.
• Reading and interpreting engineering drawings, performing calculations, reading andinterpreting work-in-process documentation, verifying work piece material, identifying and selecting tooling and measuring instruments or checking devices.
• Effectively use various precision measuring instruments to verify dimensional accuracy of parts to engineered specifications.
• Be responsible for all parameters of assigned tasks.
• Organized with excellent time management skills.
• Ensure the shop environment is kept safe, clean and organized.
• Maintain accurate work reports and time sheets.
• Standing for long periods of time.
• Safe handling of heavy tooling components.
• Excellent communication (oral and written), interpersonal, organizational, and mathematical skills.
• Carry, push, and pull materials up to 50lbs unassisted. Physically demanding duties will be assigned from time to time.
• Able to follow instructions and communicate effectively with co-workers and management.
• Positive attitude with a true commitment to work hard.
• Must practice safe work habits, industrial hygiene, and housekeeping.
• Must always maintain a professional appearance and attitude.
• Must be able to wear and maintain protective protection equipment (safety shoes, glasses, hearing protection, gloves etc.) as required.
• Ability to remain flexible and adapt to fluctuating work requirements.
• Must have a desire to learn and progress.
• Must be hard working, and able to follow instructions quickly and efficiently.
• Able to enter data into ERP system accurately and in a timely manner.

EDUCATION, KNOWLEDGE & SKILLS

• Red Seal certificate for Tool and Die OR equivalent trade required.
• Minimum of 3 years’ experience preferred.
• Must have their own tools and safety shoes.
• Candidates required to have a valid G Ontario driver’s license.
• Must be willing to work a continental shift rotation.
• Knowledge and use of wire and sink EDM is considered an asset.
• Working knowledge of CNC operation and programming is preferred.
• Knowledge and use of Solidworks, Mastercam, and Microsoft Office is considered an asset.

Job description

Job Summary

Join our team as an Accounting and Payroll Administrator, where you’ll combine your skills in accounting and payroll to ensure smooth financial operations! This role includes processing payroll with precision, supporting general ledger activities, and assisting with audits, all while collaborating with various departments. Ideal for detail-oriented professionals with a passion for numbers and problem-solving, this position offers a dynamic work environment with opportunities to grow. If you have at least two years of experience in accounting and payroll and thrive in a fast-paced setting, we’d love to meet you!

Accounting:

• Ensuring accurate and timely processing of entries through the accounting system, assist the Senior Accountant in the preparation of reports, and to respond to requests for information from other departments and external auditors.

Payroll:

• Ensure that all systems for payroll are maintained, liaison with the payroll software companies/team ECL for any errors and create solutions that maintain the payroll department to ensure payroll accuracy.
• Ensure the review and timely processing of payroll for ECL, at times external with USA payroll software.
• Ensure memos/work instructions are created for any changes in payroll processes and/or policies.

Responsibilities and Duties

Accounting:

• Banking – processing of various banking transactions, such as but not limited to bank service fees, maintain electronic payment templates. Bank deposits.
• Trouble shoot any bank errors, customer interactions regarding banking.
• Investigate with Bank representative any unusual transactions.
• Perform any corrections with banking entries (reversals, corrections etc..) as required.
• General Ledger - Monthly Entries, Account Reconciliations, journal entries, Period end processes.
• Cost Accounting (to assist with the management of the business)– Assist the Senior Accountant in the gathering of data and the processing of information/reports pertaining to Cost Accounting and other senior level accounting functions.
• Review items that are in conjunction with Inventory, Engineering departments that pertain to errors in the accounting software to identify and assist in the resolution of accounting errors/items in discrepancy.
• Work with all department heads in the management of the silver stewardship, including but not limited to reporting, analyzing, problem solving.
• Accounts Receivable – receiving and processing customer payments, receivables reporting.
• Identify errors with invoicing and resolve by liaison with CSR’s and/or CSR manager to correct in both the customer accounts and the GL level any items that are affected.
• Accounts Payable – processing approved supplier invoices and company credit card bills into the Accounting system, processing payments to suppliers, maintaining supplier information, responding to supplier enquiries, payables reporting, ensuring all invoices match to PO receiving information prior to invoice entry, return invoices and receiving to materials management whenever there is a discrepancy, setting up of new vendors and maintaining existing vendors within the accounting and banking systems.
• Other – File management and other functions and duties may be assigned by the Senior Accountant.

Payroll:

• Payroll - Process bi-weekly payroll, maintain and keep up to date the data within the various programs used for processing payroll (Enterprise, Nethris, and Epicor).
• Prepare Payroll journal entry to be entered into our ERP system
• Improve systems as necessary with improvement of processes, ensuring accuracy by auditing processes, working with solutions focused areas.
• Review year end and process, working closely with HR to ensure all reporting and compliance is being performed.
• Review any setup errors and ensure a resolution is performed in a timely fashion.
• Review all employee concerns and address with factual payroll data after analysis.
• Review, react and respond to any requests from CRA, Service Canada and/or any other agency that requires the Payroll Administrator to provide information that is government regulated.

Audits:

• Liaison any required members of ECL for any audits to be complaint with requests.
• Ability to set out goals to ensure audits are completed in a timely manner.
• Be the main contact for many of the auditors’ requests working closely with the Senior Accountant and other departments heads as required to fulfill the process of providing information.

Qualifications

• Education – Community College Diploma is an asset but not required
• Experience – 2 years in an accounting role, preferably in manufacturing
• Payroll - 2 years.
• Specific skills – Computer proficiency in Accounting Programs, MS Excel (intermediate skills required), Word, and Outlook.
• General skills – Ability to problem solve and work with tight deadlines, with a project management focus. Learn in a fast-paced environment - with attention to improving the learning structure as it evolves in the company.
• General knowledge of GAAP required
• Strong knowledge of ESA required

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Relocation assistance
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Hanover, ON N4N 3T6: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Payroll: 2 years (preferred)
• Accounting: 2 years (preferred)

Work Location: In person

Job description

Job Abstract

Are you ready to take your career to the next level in a dynamic and collaborative environment? We are seeking a motivated and results oriented Inside Sales & Marketing Coordinator to join our innovative team. In this pivotal role, you will be at the forefront of driving revenue growth while enhancing customer experiences. You will engage with clients, support product development, and provide critical market intelligence that informs our strategic direction.

As the ideal candidate, you will possess exceptional communication and negotiation skills, a strong analytical mindset, and a passion for building lasting relationships. Your responsibilities will encompass a variety of crucial tasks aimed at promoting our growth. You will be responsible for managing the price quotation follow-up process, ensuring that potential sales opportunities are pursued diligently. Additionally, you will play a key role in lead generation and qualification, identifying prospects that align with our business objectives. Your contributions to business planning, conducted semi-annually, will help us strategize effectively and allocate resources efficiently.

Furthermore, you will assist with accounts receivable management, ensuring that financial processes run smoothly. Contract management will also be a significant part of your role, where you will be responsible for renewing and extending existing contracts, as well as creating new long-term agreements that benefit both the company and our clients.

In this position, you will also focus on building and maintaining strong relationships with customers by following up on inquiries and asking, "Can we have the order?" You will create a comprehensive business plan projecting 12 months ahead, setting clear goals for the organization regarding new revenue streams and supporting all sales activities that help achieve these targets. Your ability to prepare presentations for management discussions will be crucial in communicating our strategies and successes. Moreover, you will assist customer service representatives in challenging situations, serving as an escalation point to resolve issues effectively. Negotiating with customers to find equitable solutions for both parties will further establish your role as a trusted partner in the sales process.

We offer a vibrant workplace that encourages creativity and initiative, along with opportunities for professional growth. If you have a background in sales, marketing, or engineering and are eager to contribute to a fast-paced team, we want to hear from you!

Join us in shaping the future of our industry!

Responsibilities

Lead Generation & Qualification:

• Generate and qualify leads, ensuring a pipeline of potential clients.
• Follow up on price quotations, with a focus on closing deals.
• Utilize strategic questioning to advance sales conversations.

Business Planning:

• Participate in creating semi-annual business plans.
• Forecast sales and business performance for the upcoming 12 months.
• Align business plans with company goals and customer needs.

Revenue Creation:

• Advocate internally to drive gross margin growth by focusing on customer needs.
• Ensure customer satisfaction through tailored sales strategies and interactions.

Advocacy & Alignment:

• Act as an advocate for the customer within the company.
• Ensure marketing efforts are aligned with customer needs to support overall revenue growth.

Market Intelligence:

• Develop strong relationships with customers to gather vendor and market information.
• Use gathered data to improve market insights and refine marketing strategies.

Service Provider:

• Act as a key service provider to internal customers and peers, ensuring smooth communication between departments.

Order Book Management:

• Maintain and manage the order book, ensuring timely and accurate processing of RFQs.
• Support internal teams by coordinating the delivery of quotes and proposals.

Required Skills/Certifications:

• Degree or diploma in Sales and Marketing, or a related field, from a recognized post-secondary institution.
• Proven understanding of social media marketing and brand management.
• Strong negotiation skills and the ability to work collaboratively with cross-functional teams.
• Excellent organizational and time management skills with a clear focus on priority management.
• Strong critical thinking and problem-solving skills
• Proficient in data management and basic statistical analysis
• Knowledge of physical sciences
• Proficiency in MS Office, ERP systems, and SolidWorks

Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• Relocation assistance
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hanover, ON N4N 3T6: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Work Location: In person