At ECL, we believe our people are our greatest asset. That belief has shaped every decision we’ve made over the past several years, especially during one of the most challenging times in recent history.
The onset of the COVID-19 pandemic brought unprecedented change across the manufacturing industry. Like many organizations, we faced disruptions and uncertainty, which contributed to high turnover in 2020 and 2021. Rather than reduce our workforce or pause development efforts, we made a conscious choice to invest in our people.
In the spring of 2021, we introduced a new wage model and point-based system designed to help associates earn while they learn. This initiative gave employees a clear path for advancement and was supported by a comprehensive training matrix focused on internal development, cross-functional learning, and skill-building. Our goal was not only to support our team through difficult times but also to create a workplace where people could build long-term careers.
The results of this approach are clear. In 2021, our turnover rate reached 56.2 percent, but we began to see steady and meaningful improvements in the years that followed. In 2022, our turnover rate dropped to 51.5 percent, then to 32.3 percent in 2023. In 2024, we saw a further decline to 17.7 percent. So far in 2025, our turnover rate is at just 4.6 percent.
Even our mid-year comparisons show how far we have come. As of June 2024, our turnover rate stood at 10.0 percent. One year later, in June 2025, it has dropped to 4.6 percent. This steady decrease reflects more than just a statistical trend. It represents the impact of a strong workplace culture, a clear focus on people development, and an unwavering commitment to doing what is right for our team.
Our strategic focus on fostering a culture of courage, collaboration, and continuous learning has been key to our success. At ECL, we are not just building a workforce. We are building a community where people are seen, supported, and given the space to grow.
We have proven that when you choose to lead with people, everything else follows. The numbers show the impact, but it is the stories, the loyalty, and the pride in our halls that tell the real success.
ECL is not just where careers are built. It is where people grow with purpose and stay with intention.
Join Our Team as a CNC Operator at Electrical Contacts Limited!
Electrical Contacts Limited is currently seeking a skilled CNC Operator to join our growing team. This is a great opportunity for a motivated individual with CNC experience who is looking to build a long-term career in a supportive and innovative manufacturing environment.
About the Role:
As a CNC Operator, you will play a key role in our production process by setting up, operating, and maintaining CNC machinery. You’ll assist with tooling and setup, monitor machine performance and troubleshoot common issues. Maintaining equipment, adhering to quality and safety standards, and keeping accurate records are core parts of this position. Additional tasks may be assigned to support production as needed.
What We’re Looking For:
We’re seeking someone with strong mechanical aptitude, attention to detail, and a hands-on approach to their work. The ideal candidate is a positive, energetic self-starter who thrives in a fast-paced, team-oriented environment and is eager to continue learning and growing their skills.
JOB RESPONSIBILITIES:
EDUCATION AND SKILL REQUIREMENT:
What We Offer
Thank you for your interest in Electrical Contacts Limited. Visit www.e-c-l.com for more information about our company!
Job Abstract
Electrical Contacts Limited (ECL), located in the welcoming town of Hanover, Ontario, is excited to present a unique opportunity for an experienced and motivated Sales Engineer. As a leading manufacturer in the electrical contact industry, ECL is committed to creating a workplace that emphasizes collaboration, innovation, and excellence. We are searching for a professional with strong business acumen and technical understanding who thrives in a fast-paced, customer-focused environment. At ECL, you’ll enjoy a stable work setting, competitive compensation, and the chance to grow your career within a forward-thinking organization that values initiative and results.
In the role of Sales Engineer, you will be instrumental in driving business development initiatives across key markets including original equipment electrical, appliance control, and lower-tier automotive sectors. This position involves more than just selling—you’ll be building long-term partnerships, identifying market opportunities, and collaborating across departments to ensure client satisfaction from initial contact through delivery. Your insight into customer needs, industry trends, and competitive positioning will help shape ECL’s ongoing sales strategy and ensure continued growth.
This is a senior-level position on the sales team, designed for individuals who are confident in engaging executive-level stakeholders, closing high-value deals, and contributing to long-term revenue planning. You’ll work closely with the Sales Manager, as well as Inside Sales and Customer Service teams, to support lead generation, client onboarding, and post-sale service excellence. Strong interpersonal skills, strategic thinking, and a solution-oriented approach are essential. Preferred candidates will bring 3–5+ years of B2B sales experience, preferably in a technical or manufacturing setting, and demonstrate comfort with CRM tools and ERP platforms like Epicor.
At ECL, we offer a modern and professional work environment with occasional travel across North America (10–50% depending on client needs). Our compensation package includes a base salary between $85,000 and $100,000, performance-based commission, and reimbursement for business-related expenses. Employees also benefit from extended health care, profit sharing, relocation support, and wellness initiatives. You’ll be part of a company that encourages personal and professional development while delivering real value to its clients.
Outside of work, Hanover and the surrounding Grey-Bruce region offer an exceptional lifestyle. Nestled near scenic destinations such as Sauble Beach, Bruce Peninsula National Park, and Lake Huron, the area is a paradise for nature lovers and outdoor enthusiasts. Whether you enjoy hiking, swimming, or relaxing in a cozy town with heritage charm, Hanover provides an excellent backdrop for work-life balance. Nearby communities like Durham, Walkerton, and Neustadt enhance the region’s appeal with their own unique local culture and small-town warmth.
Step into a role where your ambition, experience, and insight can make a lasting impact. Join Electrical Contacts Limited as a Sales Engineer and be part of a company that champions success, supports innovation, and offers a lifestyle that’s second to none in Ontario’s beautiful Grey-Bruce region.
Responsibilities:
1. Sales & Business Growth
2. Customer & Market Engagement
3. Sales Strategy & Execution
4. Collaboration & Internal Support
Experience:
Preferred Qualifications (Nice-to-Have):
Compensation:
We offer a competitive base salary ranging from $85,000 to $100,000, based on your experience and qualifications, along with a negotiable commission structure that reflects your impact on business growth.
You'll also benefit from participation in ECL’s Company Performance Plan, which includes annual profit sharing — rewarding you for your contributions to our collective success.
To further support your effectiveness in the role, all eligible business expenses are covered, either through reimbursement or a Company-issued credit card, giving you the resources and confidence to perform at your best.
Join us in this exciting opportunity where your expertise can make a significant impact on our clients' success!
Job Abstract
Are you ready to take your career to the next level in a dynamic and collaborative environment? We are seeking a motivated and results oriented Inside Sales & Marketing Coordinator to join our innovative team. In this pivotal role, you will be at the forefront of driving revenue growth while enhancing customer experiences. You will engage with clients, support product development, and provide critical market intelligence that informs our strategic direction.
As the ideal candidate, you will possess exceptional communication and negotiation skills, a strong analytical mindset, and a passion for building lasting relationships. Your responsibilities will encompass a variety of crucial tasks aimed at promoting our growth. You will be responsible for managing the price quotation follow-up process, ensuring that potential sales opportunities are pursued diligently. Additionally, you will play a key role in lead generation and qualification, identifying prospects that align with our business objectives. Your contributions to business planning, conducted semi-annually, will help us strategize effectively and allocate resources efficiently.
Furthermore, you will assist with accounts receivable management, ensuring that financial processes run smoothly. Contract management will also be a significant part of your role, where you will be responsible for renewing and extending existing contracts, as well as creating new long-term agreements that benefit both the company and our clients.
In this position, you will also focus on building and maintaining strong relationships with customers by following up on inquiries and asking, "Can we have the order?" You will create a comprehensive business plan projecting 12 months ahead, setting clear goals for the organization regarding new revenue streams and supporting all sales activities that help achieve these targets. Your ability to prepare presentations for management discussions will be crucial in communicating our strategies and successes. Moreover, you will assist customer service representatives in challenging situations, serving as an escalation point to resolve issues effectively. Negotiating with customers to find equitable solutions for both parties will further establish your role as a trusted partner in the sales process.
We offer a vibrant workplace that encourages creativity and initiative, along with opportunities for professional growth. If you have a background in sales, marketing, or engineering and are eager to contribute to a fast-paced team, we want to hear from you!
Join us in shaping the future of our industry!
Responsibilities
Lead Generation & Qualification:
Business Planning:
Revenue Creation:
Advocacy & Alignment:
Market Intelligence:
Service Provider:
Order Book Management:
Required Skills/Certifications:
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits:
Flexible language requirement:
Schedule:
Ability to commute/relocate:
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